Note
The first forty-eight hours after storm damage
What to do, in what order, and what not to sign.
Or call (949) 868-1671Your request is in.
We are matching it now against roofing contractors working in San Juan Capistrano and the surrounding area.
- Today, usually within the hour. The first contractor calls or texts the number you gave us. ASAP requests go out first.
- Up to three of them, no more. We cap it at three so you can compare without your phone melting.
- They come and look. Estimates are given after somebody has been on the roof, not over the phone.
- You decide, or you do not. There is nothing to cancel and nothing to pay us.
If you do not hear anything today, check your voicemail and spam folder — contractors often call from a mobile number.
Safety, then photographs
Stay off the roof. Photograph from the ground, from inside, and from every angle, dated, before anything is touched or covered.
Stop the water
A tarp is the right first job and is normally a recoverable cost under the policy. Keep the receipt. It is not a repair and should not be priced as one.
Get an assessment before you file
Knowing the scale of the damage before you call the insurer avoids filing a claim that lands under your deductible and sits on your record for nothing.
Do not sign on the doorstep
After a storm, crews arrive from out of the area. Some are excellent. The paperwork they hand over sometimes assigns your claim benefits to them, which is a decision worth making slowly and not on the porch.
Get the roof looked at
Three questions, about a minute, and up to three San Juan Capistrano contractors come back to you.